Qualität: The quality of the keychains is great. It's my first time ordering epoxy keychains, so I wasn't sure if there would be faulty keychains I would need to reduce in price, but was very pleasantly surprised that none of them are damaged Design: The Design Team is amazing to receive feedback and work by visual references, I was able to receive keychains exactly how i envisioned them Service: I am very content with the service of the company, there was a little problem with the delivery because of the customs into my country, but the service team reached out to inform me immediately and offered great help and support to solve the problem.